Last night the Dining Out Group ate at the Nimman Bar and Grill inside the Kantary Hills Hotel here in Chiang Mai.
This is a five star hotel and the evening was much anticipated. We were seated in a private dining room with elegant chairs.
Unfortunately it was a disappointing experience.
I, and many others, had the fixed menu at 460 Baht, plus 10% service charge and 7% VAT. A 500 ml carafe of wine was 450 Baht plus plus also. The prices were reasonable for a five star hotel and the food apart from being a little cold was fine. Unfortunately however the service was painfully slow and was a disgrace to the hotel. I will never dine there again.
Paul, the coordinator of the group described the evening like this
Tonight was by far the worst dining out event in the six years I’ve been coordinating this group. The service at Nimman Bar and Grill inside Kantary Hills Hotel, for a relatively large hotel with many empty tables in their restaurant was inexcusable to a crowd of only 17 people. This mailing goes out to 600 Chiang Mai addresses. The food was good but there were some people that didn’t get their food 2.5 hours after they ordered and it was cold when served. It took 2 hours for me to get an order of steak cooked rare. It’s a good thing that I ordered it rare or I’d be having it with my eggs for breakfast. It also took 45 minutes to get a check after I asked and they had the audacity to charge a 10% service charge. I immediately crossed out the service charge with the pen I borrowed from my waiter. This is the first and last time the dining out group will go there if I’m coordinating it.
From the fixed menu, I choose, caesar salad, mushroom soup, rib eye steak, strawberry ice cream, and coffee. The steak was delicious.
Anyway, the company as usual compensated for the slow service.